Privacy Policy

Who we are

DRC TRACTORS ("we", "us", "our") sells tractors, farm implements, containers, generators, forklifts, trailers and spare parts through drctractors.co.za. We are the responsible party for the personal information described in this policy.

This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have under the Protection of Personal Information Act 4 of 2013 (POPIA).

Information we collect

We collect only the information we need to run our business and serve you. This may include:

• Contact details: your name, email address, phone number and WhatsApp number.
• Order and delivery details: billing and delivery addresses, the products you ask about or buy, and your order history.
• Account details: your username and password if you create an account on our website.
• Payment information: payment is handled by our payment service providers. We do not store your full card details on our website.
• Messages and enquiries: what you send us through our forms, email, phone or messaging apps.
• Technical information: your IP address, browser type, device, the pages you visit and how you use our website, collected through cookies and similar tools.

How we collect it

We collect information directly from you when you place an order, request a quote, create an account, contact us or subscribe to updates. We also collect technical information automatically when you browse our website.

Why we use your information

We use your personal information to:

• respond to your enquiries and send you quotes;
• process and deliver your orders and handle payments;
• arrange collection, delivery, returns and refunds;
• manage your account and provide customer support;
• keep our website secure and prevent fraud;
• improve our website, products and services;
• meet our legal, tax and accounting obligations; and
• send you marketing messages, only where you have agreed or where the law allows. You can opt out at any time.

Our lawful basis

We process personal information only where POPIA allows it, for example when you give consent, when it is necessary to carry out a contract with you, when the law requires it, or when it is needed for our legitimate business interests and does not unfairly affect your rights.

Who we share it with

We do not sell your personal information. We share it only where needed, with:

• payment service providers who process your payments;
• courier, transport and delivery companies who deliver your goods;
• website hosting, email, analytics and other service providers who support our website and business;
• professional advisers, such as accountants and legal advisers; and
• authorities or other parties when the law requires us to disclose information.

We require these parties to protect your information and use it only for the purpose we shared it for.

Transfers outside South Africa

Some of our service providers may store or process information outside South Africa. Where this happens, we take reasonable steps to make sure your information is protected to a standard similar to POPIA.

Cookies

Our website uses cookies and similar technologies to keep the site working, remember your cart and preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may not work properly without them.

How long we keep your information

We keep personal information only for as long as we need it for the purpose it was collected, or for as long as the law requires, for example for tax and accounting records. When we no longer need it, we delete it or make it anonymous.

How we protect your information

We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you and the Information Regulator as POPIA requires.

Your rights

Under POPIA you have the right to:

• ask us whether we hold personal information about you and request a copy;
• ask us to correct or update information that is inaccurate or incomplete;
• ask us to delete or destroy information we no longer have a lawful reason to keep;
• object to the processing of your information, including for direct marketing;
• withdraw your consent at any time, without affecting processing already done; and
• lodge a complaint with the Information Regulator.

To use any of these rights, contact us using the details below. We may need to confirm your identity before we act on a request.

Children

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you believe a child has given us information, please contact us and we will delete it.

Links to other websites

Our website may link to other websites. We are not responsible for the privacy practices or content of those websites, so please read their policies before sharing your information.

Changes to this policy

We may update this policy from time to time. The version on this page is always the current one, so please check it occasionally. If we make a significant change, we will make it clear on our website.

Contact us

If you have a question about this policy or want to use your rights, please get in touch.